Position title
Salesforce Database Assistant
Description

MISSION STATEMENT

George Mark Children’s House provides compassionate care to enhance the quality of life for children with serious medical conditions and their families. 

POSITION SUMMARY

Reporting to the Salesforce Database Administrator, this position will serve as the database assistant for the donor database system. The Database Assistant is responsible for a broad range of tasks related to the efficient operation of Salesforce and other databases.

This role is primarily data entry focused with updating of donor records, and related information, generating, formatting, printing, and mailing donor acknowledgement letters, providing data in report form to staff. Along with supporting special events, communications, and community engagement.

This is a part-time, 60% (24 hours per week), hybrid, hourly, benefitted, non-exempt position.

Responsibilities

Donor Database Development (70%)

  • Assist with timely processing of incoming gifts via check, credit card, cash, stock, and gifts in-kind, soft credits, address updates, new donor entry, and identifying duplicates.
  • Assist with input and review, daily gift processing data including gifts from third party portals such as Salsa Engage, Benevity, Network for Good, Donor Advised Funds, and other portals to track Electronic Fund Transfers.
  • Ensure donor acknowledgement letters and other letters are mailed out in a timely manner, in coordination with Ops Admin Assistant while ensuring accuracy and attention to detail.
  • Support the Salesforce Database Administrator with reporting and tracking of restricted funds, campaigns, and endowments.
  • Assist with the integrity of the Salesforce database by following all procedures for proper data entry, many of which have been customized to George Mark Children’s House specifications.
  • Perform other duties, as requested.

Advancement Team Support (20%)

  • Update notes in Salesforce based on CEO, Director of Advancement, and Assistant Director of Advancement donor cultivation meetings.
  • Perform other duties, as requested.

Special Event, Communications, and Community Engagement Support (10%)

  • Assist with recording corporate sponsorship payments for all special events in Salesforce.
  • Assist with maintaining and production of mailing list for events.
  • Assist in the development and maintenance of mailing lists of donors and donor prospects.
  • Support with events, grants, and communication related to Salesforce as needed.
  • Perform other duties, as requested.
Qualifications

EDUCATION AND EXPERIENCE:

  • Minimum High School Diploma
  • 1-4 years of relevant work experience.
  • Experience with data processing in a non-profit setting.
  • Experience maintaining CRM data including experience in report writing and analyzing data.
  • Experience with Salesforce Non-Profit Success Pack (NPSP) preferred.
  • Experience with Donation platforms.

POSITION REQUIREMENTS:

  • Experience with database development and management software.
  • Ability to operate a computer with Salesforce software and Microsoft Windows Office Suite software, Excel, Word, Outlook, and Teams.
  • Applicants must be able to pay careful attention to details and record data accurately.
  • Analytical and problem-solving skills.
  • Skills required include managing multiple, competing, and varied tasks, time management, listening skills, problem solving, decision making, and successfully managing workflow.
  • Applicant must be highly proficient in spoken and written English.
  • Ability to maintain the confidentiality of information regarding company financials and other information.
  • This position requires conduct of the highest professional and ethical standards with patients, families, staff, volunteers, and donors.
  • Interest in and ability to perform tasks in a culturally sensitive manner without regard to age, ethnicity, religion, national origin, or socioeconomic status.
  • Ability to work independently and as part of a team.
  • Must be able to work comfortably in an alternative healthcare setting serving families and children who are seriously ill or dying.
  • Demonstrate ability to communicate effectively to GMCH children-patients, families, caregivers, staff, volunteers, and donors using both written and verbal skills.
Job Benefits
  • 100% employee paid benefits, 25% for dependents. (Health, Dental & Vision plans)
  • Up to 12 paid holidays
  • Paid Time off (PTO) accrued per pay period at a rate of 4.62.
  • 403(b) retirement account with a 2% employer matching program
  • Flexible Spending account (FSA) Program
  • $500 continuing education/personal development fund after 90 days of employment
  • A wellness culture with team-building activities and special events like Wellness Wednesday, Family Picnic, and Remembrance Day.
Employment Type
Part-time
Job Location
2121 George Mark Lane, San Leandro, CA, 94578
Base Salary
$25-$27 Per hour
Date posted
April 16, 2024
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Position: Salesforce Database Assistant

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