Position title
Manager of Psychosocial Services

“The Mission of George Mark Children’s House is to provide an important addition to the continuum of care for children with life-limiting illnesses; enhancing the quality of life for the entire family by offering medical, emotional, spiritual, and respite support in a home-like setting that is full of life and activity regardless of ethnicity, gender identity, religion, sexual orientation, national origin, or socioeconomic status.”

Now Hiring!  Join the George Mark family and be part of an environment like no other.

From the moment you enter our doors, you’ll be welcomed and supported by our exceptional team, and empowered to make our house a special home for the children and families we serve every day.

George Mark Children's House (GMCH) provides life-affirming care for children with illnesses that modern health care cannot yet cure, or for those who have complex medical conditions.  Services include respite care, end of life care, transitional care, and bereavement support and are offered at no charge to our patients and families.

Established in 2004, George Mark is the first freestanding pediatric palliative care house in the United States and serves as a model for other pediatric palliative care centers, having been recognized for its excellence in providing all-encompassing care when a family's need is at its greatest.


The Manager of Social Services will be responsible for overseeing the psychosocial team at GMCH.  They will be responsible for building the psychosocial program, providing counseling support for patients, families, and staff, and providing training.  This job is a full-time (32 hours/week), exempt position, which may include some weekend and evening hours.

Licensed Clinical Social Worker or Licensed Marriage and Family Therapist required.


Essential Functions of the Job:

Envision, Assess & Oversee Department – Create framework and structure to manage and oversee psychosocial evolution (25%)

  • Bring vision and expertise to build and evolve the psychosocial department.
  • Must have experience in leading, developing, and managing a team, for example, a Child Life Specialist, Medical Social Worker, Volunteer Coordinator, and/or Chaplain.
  • Attend and participate in the weekly Operational Staff Meetings, Inter-Disciplinary Team (IDT) meetings, and Leadership Team meetings.
  • Track record in psychological and developmental interviewing and evaluation skills.
  • Bias for action - respond to patients’ requests for service or calls within 24 hours, whether such requests are made in person, by phone, voicemail, or email. Respond to such requests by meeting, evaluating, and providing services to such patients.

Build Advocacy & Scale Psychosocial teams and programs – for staff and families (25%)

  • Partner with the Operations team to build out a roadmap for the “Wellness Program.” Services for staff and families. including operationalizing it.
  • Participate in psychosocial outreach strategy helping with vision and execution, including attending Medical Outreach meetings.
  • Ability to assess and conduct global assessment of patients and families, to develop individual treatment goals and plans.
  • Ability to evaluate the progress of therapeutic programs and make macro program recommendations and individual modifications.

Oversee, train, and build a psychosocial team (25%)

  • Maintain HIPAA Compliance, professional boundaries, and self-care practices per Scope of Practice.
  • For LCSW, supervise and approve clinical hours for MSW.

Provide counseling and support to the GMCH patients and families (25%)

  • Provide direct therapy services as needed, including family therapy with children and caregivers in the context of family support. Triage to longer-term therapy as needed.
  • Assist the Social Worker with Psychosocial assessments and clinical support as needed.
  • Assist the Child Life Specialist with sibling support as needed.
  • Use Netsmart to complete written records for each patient, including, but not limited to, intake notes, progress notes, treatment plans, termination notes, and other forms or documents which may be needed or required from time to time by GMCH or third parties in conjunction with the treatment of the patient within 24 hours.

General Requirements:

  • Candidate must be a Licensed Clinical Social Worker or a Licensed Marriage and Family Therapist.
  • Knowledge of crisis intervention techniques: treating trauma and caring for those in pain and/or those needing support.
  • Ability to observe, assess and record emotional well-being of patients and family members.
  • Ability to effectively communicate medical information, test results, proposed treatment or to make referrals in a manner easily understood by the patient and family.
  • Maintain professional boundaries within the scope of this role.
  • Ability to use independent judgment and to manage and impart confidential information.
  • Ability to support GMCH staff, reinforce self-care and conduct debriefing sessions.
  • Understand and adhere to compliance standards as they appear in the GMCH Personnel Manual, GMCH Policies and Procedures Manuals, Departmental memos, and those that apply to the scope of practice.
  • Be respectful and collaborative with co-workers.
  • Perform culturally sensitive tasks regarding any protected category as defined by federal, state, or local law.
  • Other duties as assigned.


  • Have an active, unrestricted license in good standing with the California Licensing Board.
  • Have documented expertise and training doing therapy with children, teens, and young adults (ages 0-25). We require a minimum of 3 years of direct service with this population. (This can include practicum and internship experience.)
  •  Have documented expertise and training doing therapy with adults (parents/guardians). We require a minimum of 3 years of direct service with this population. (This can include practicum and internship experience.)
  • Experience managing staff for a minimum of 3 years.
  • Be willing to collaborate with colleagues and contribute to a positive workplace culture.
Job Benefits

Employees regularly working a minimum of 24 hours per week are eligible to participate in the benefits program.

  • The cost for the employee's health, dental and vision are paid in full by GMCH.
  • Accrual of 6.15 Paid Time Off hours per pay period.
  • A wellness culture with team-building activities and special events like Wellness Wednesday, Family Picnic, and Remembrance Day in a unique, home-like setting located on five beautiful acres.
Job Location
2121 George Mark Lane, San Leandro, CA
Base Salary
$95,000 Per year
Date posted
July 26, 2023
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Position: Manager of Psychosocial Services

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