Position Requirements:

• Demonstrated basic skills and core competencies of an experienced operator, including managing multiple, competing, varied tasks, time management, listening skills, problem-solving, decision-making, delegating, and successfully managing workflow.
• Exceptional interpersonal skills, including verbal and written communication, active listening, critical thinking, advising, and supporting to effectively motivate others.
• Strong analytical skills, comfort building analytical frameworks to evaluate complex issues and identify resolutions, Comfortable benchmarking as part of analytical and strategic thinking.
• Strategic thinker who can think through challenges with a strategic framework.
• Demonstrated skills in employee supervision, scheduling, and work coordination.
• Must have the ability to work comfortably in an alternative healthcare setting serving families and children who are seriously ill or dying.
• Interest in and ability to perform tasks in a culturally sensitive manner without regard to age, ethnicity, national origin, socioeconomic status or any other protected category as defined by Federal, State or local law(s).
• Exhibit conduct of the highest professional ethical standards with patients, families, staff, vendors, volunteers, and the general public at all times.
• Experience and ability to handle and maintain sensitive and confidential information.
• Ability to exercise considerable judgment and discretion, work independently and meet deadlines.
• Ability to operate a personal computer and proficient in all Microsoft Office programs such as Word, Excel, and Outlook Calendar; knowledge in a variety of systems a plus e.g.: Salesforce, QuickBooks, Paycom, and Netsmart.
• Strong attention to detail and accuracy.
• Time management, organizational and multi-tasking skills are necessary to prioritize and work in a fast-paced environment to achieve daily assignments and goals. Project management skills preferred.
• Demonstrate verbal and written communication skills necessary to explain complex and/or confidential information.
• Bilingual fluency in English and Spanish preferred.
• A valid California Driver’s License with a good driving record is required.
• Background Check will be required based on job duties.
• Other duties as assigned.

Education and Experience:

• Associate’s degree preferred or a combination of education and/or work experience.
• Minimum of three or more years managing operations workflows.

Other:

This job description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Physical, Mental, and Environmental Requirements:

Working conditions in the interior of GMCH are clean, well-lit, and free from extremes of temperature and humidity. Working conditions in outside areas of GMCH are subject to extreme variations in temperature and humidity and may include wind and rain. Reasonable accommodations will be made for some physical demands and mental demands for otherwise qualified individuals who require and request such accommodations.