Welcome, Aubyn Redmond
New Director of Operations brings deep experience and an inclusive philosophy.
This month we welcome Aubyn Redmond, our new Director of Operations. Throughout her career, Aubyn was always drawn to pediatric healthcare. She first heard about George Mark years ago at a Children’s Health Guild luncheon in San Francisco. There, she learned about the extraordinary work that happens every day at George Mark Children’s House. It made an impression.
“George Mark stayed on my mind after that day,” she says. Fortunately, that led her to join us at George Mark Children’s House.
Today Aubyn is thrilled to be in her new role. “I feel an immense sense of gratitude to be part of the George Mark community,” she says.
Experience and impact
Aubyn brings more than 15 years of healthcare operations experience to George Mark, including positions at Lucile Packard Children’s Hospital, Stanford Children’s Health, Palo Alto Medical Foundation, and Sutter Pacific Medical Foundation. In those roles, Aubyn gained experience in emergency care, hospital pharmacy, pediatric healthcare, and healthcare operations.
Although Aubyn has spent much of her career inside large healthcare systems, she sees no relationship between the size of an organization and the size of its impact. “I don’t believe you need to work in a huge organization to make a significant impact,” she says.
We look forward to working with Aubyn as we continue to discover new ways of maximizing our impact.
What is operations?
An operations department is invisible when everything is running smoothly in an organization. But to Aubyn, operational excellence is not simply about efficiency. It is about creating the conditions that allow people to do their best work and to provide the best possible care. She sees her role as helping to make sure that all the moving pieces of George Mark work together seamlessly so that patients, families, staff, volunteers, and visitors can focus on what matters most.
“When we as a team are happy, our patients and families are happy,” she says.
“Alone we can do so little; together we can do so much.”
One of Aubyn’s priorities is finding ways to make workflows more efficient and responsive while reducing unnecessary stress on staff. She is particularly interested in using proven project management principles, visibility-board rounding, and other tools that help teams identify problems, communicate clearly, and improve how work gets done. A phrase she uses that captures her approach well: be hard on the process, not on the people.
It is a philosophy grounded in the idea that when something is not working, the first question should be how the system can be improved — not who should be blamed. Aubyn aims to help create a culture where people feel comfortable speaking up, sharing ideas, and helping solve problems.
“I don’t have all the answers to all the problems we’re trying to solve,” she says. “I rely on a diverse group of voices to help get the work done and build lasting solutions.” That collaborative style is central to how she leads. One of her favorite quotes sums it up nicely: “Alone we can do so little; together we can do so much.”
First impressions
Since joining George Mark, what has stood out most to Aubyn is not a system or a process.
It’s the people.
“You can’t have an ego at George Mark Children’s House,” she says. “I’ve yet to encounter anyone who does.” She has also noticed the small acts of kindness that happen throughout the House each day.
Food, family and adventure
Outside of work, Aubyn spends much of her time with family. She describes herself as part of the “sandwich generation,” caring for her aging parents while also enjoying adventures with her adult daughters, Bridget and Charlotte.
Those adventures often involve traveling or exploring the Bay Area food scene. Aubyn loves experiencing the local culture, history, and cuisine when she travels. A recent trip to Iceland included the northern lights, visits to the lagoons, and a particularly adventurous meal featuring fermented shark and Brennivín, a traditional Icelandic spirit.
That openness to new experiences is perfect for someone stepping into a role centered on learning, improving, and bringing people together.
